PEUC Alert

With federal unemployment benefits ending on September 4, 2021, the last payable week of PEUC is September 4. All PEUC claimants will need to file their September 4 claim certifications by September 11 – failure to do so will result in issues with the claim. If there is a balance on your claim, you will not be able to collect it after September 4, although, you will receive backpay on claims pending for prior weeks if deemed eligible. Those who have not worked since March 2020 should not file a new UI claim.


Appointment Error

The DLIR’s statewide online claims appointment system scheduler inadvertently offered and accepted appointments prior to the Sept. 7 appointment start date. This was an error that primarily affected Oahu. The Unemployment Office is following up with affected individuals via email to reschedule the appointments for a future date. If you do not receive an email, then your appointment was not affected. We apologize for the inconvenience.


Resuming New Regular UI Claims

The PEUC program is scheduled to end on September 4, 2021.  Claimants that chose to remain on PEUC when presented the “PEUC $25 Option” will receive an email from the Unemployment Insurance (UI) office notifying them of next steps to resume their new regular UI claims on August 27, 2021.

If you do not receive the email, it is because you did not qualify for the PEUC $25 option.


End of the Federal Programs

The Pandemic Emergency Unemployment Compensation (PEUC), Pandemic Unemployment Assistance (PUA), Federal Pandemic Unemployment Compensation (FPUC), and Mixed Earners Unemployment Compensation (MEUC) programs will end on September 4, 2021. Here is what you need to know about filing for a new initial claim, along with the criteria.

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Statewide Office Appointments

The Department of Labor & Industrial Relations (DLIR) today announced it will not open statewide offices as planned for September 7, 2021 due to the significant increase in COVID-19 cases. In an effort to better serve the public during this time, the DLIR will expand telephone appointments for claimants with general unemployment insurance inquiries and launch telephone appointments for Pandemic Unemployment Assistance (PUA) claims and for Employer Services. The DLIR will also continue to operate its call center. Access to all appointments is available via the web (Chrome or Microsoft Edge) at: labor.hawaii.gov/ui/appointments/.


Phishing Alert

Please be aware of a new fraudulent text messaging phishing scam requesting that claimants click on a link to either “fix an error” or “address an issue” on their claim. Do not click on the link, as it could allow fraudsters access to personal claimant information. If you clicked on one of these links and provided personal information, your UI account may have been compromised. To report this, please call the UI Call Center at (808) 762-5751 or 5752 and select option 4. You may also report fraud to the National Center for Disaster Fraud by calling (866) 720-5721.


Adjudication Appointments

To assist individuals that have claims with issues that require adjudication, the DLIR will begin accepting telephone appointments with UI adjudicators statewide on August 16 for the week beginning August 23. The appointments will provide an opportunity for claimants to speak directly to UI adjudicators to assist with fact-finding on their claims. Claimants can request appointments through an online link at https://labor.hawaii.gov/ui/appointments/.


Scam Alert

DLIR continues to warn Hawaii residents about fraudulent text messaging and email phishing scams requesting that claimants click on a link.

These links allow fraudsters to access personal claimant information if responded to. If you have clicked on these links and provided personal information, your UI or PUA account may have been compromised. If so, please call the UI Call Center at (808) 762-5751 or 5752 and say option 4. You may also report fraud to the National Center for Disaster Fraud by calling (866) 720-5721


Text & Email Phishing Scams

DLIR is warning Hawaii residents about fraudulent text messaging and email phishing scams requesting that claimants click on a link.

These links allow fraudsters to access personal claimant information if responded to. If you have clicked on these links and provided personal information, your UI account may have been compromised. If so, please call the UI Call Center at (808) 762-5751 or 5752 and select option 4. You may also report fraud to the National Center for Disaster Fraud by calling (866) 720-5721.