New Resources for Employees

The Department of Labor and Industrial Relations has launched the Hawai’i Career Acceleration Navigator (HI CAN) to assist jobseekers with navigating their employment searches into lasting careers. The easy-to-use web platform generates personalized recommendations based on jobseekers’ specific background, highlighting career pathways that are likely to boost your earnings, leverage your existing skills, and identify in-demand careers with openings in the current market. HI CAN also features a bot to help quickly connect you with the information and services for which you’re looking.

To access HI CAN:

  1. Visit
  2. Use your UI Account to log into the site. If you need assistance resetting your password, use the following link:
  3. Once you’ve logged in using your UI account, follow the instructions to enter information about your education and experience.
  4. Explore your career and training recommendations using the tabs at the top of the page.
  5. Give a thumbs up or down to careers and trainings to save them to your Ratings page.
  6. Use the bot to ask questions or learn more about other programs and services.

A link to HI CAN will also be available on your confirmation page the next time you log into complete your weekly UI certification.

Please note that HI CAN is not a substitute for registering for work on HireNet Hawaii. It is a supplemental tool only.

Text Messaging Scam

Please be aware of a new fraudulent text messaging phishing scam alerting recipients that their UI Unemployment Account has been restricted and asking them to click on a link to “verify.” Do not click on the link, as it could allow fraudsters access to personal claimant information. If you clicked on one of these links and provided personal information, your information may have been compromised. To report this, please call the UI Call Center at (808) 762-5751 or 5752 and select option 4. You may also report fraud to the National Center for Disaster Fraud by calling (866) 720-5721.

Employers Contribution Rate Notice

Due to a processing error, the reserve ratio group of .0900 to .0999 were incorrectly assigned a contribution rate of 0.40%. The correct contribution rate is 1.40%. Affected employers will be mailed an Amended Contribution Rate Notice with the corrected contribution rate by the end of March.

Identity Theft 1099-G Forms

1099-G Form are automatically generated for all individuals when a PUA or Regular UI payment was made. If you received a 1099-G form and DID NOT file a claim for either PUA or Regular UI, your identity may have been stolen. Please complete the Declaration of Identity Theft form linked below and attach a copy of the 1099-G and any other documentation showing that a fraudulent claim for unemployment benefits was filed in your name, and return by mail at the address below:

Unemployment Insurance
Attn: Special Activities
830 Punchbowl Street, Room 340
Honolulu, HI 96813

Please keep in mind that the 1099-G does not identify the benefits as PUA or Regular UI. Individuals can also click on the “For more fraud information” link below, which will direct you to the DLIR’s UNEMPLOYMENT INSURANCE & ASSISTANCE FRAUD INFO page, where there is a link to file a report with the Federal Trade Commission at

Appointment Reminders

As a reminder, telephone appointments are available for general unemployment insurance claims on Mondays and Tuesdays. You must schedule an appointment by your geographic region. For example, if you live on Oahu, you must schedule your appointment with the Oahu Claims Office. In-person services are also available on a first-come, first-served basis Wednesdays through Fridays, from 7:45 a.m. to 4:00 p.m. For entry, you must present a valid government-issued picture ID along with a vaccine card showing full vaccination against COVID-19 or a negative COVID-19 test result taken within the previous 48 hours. In-person services are not guaranteed and will be accommodated as time and resources allow.

Statewide Offices Reopening In-Person


First Come, First Served Services Available Wednesdays Through Fridays

HONOLULU — The state Department of Labor & Industrial Relations (DLIR) will open offices statewide beginning on Wednesday, Dec. 1, 2021. In-person services from all programs in the department will be available Wednesdays through Fridays.

“We will require proof of full COVID-19 vaccination or testing prior to entry pursuant to Gov. Ige’s Executive Order to help ensure the safety of the public and our workforce,” said DLIR Director Anne Perreira-Eustaquio. “We have increased security to enforce all COVID-19 safety measures including social distancing guidelines and mask wearing while inside the offices.”

The department will continue to assess statewide operations with a goal of reopening in-person services during all regular state business days.

In-person services for general unemployment insurance claims as well as for employer services will be available from 7:45 a.m. to 4:00 p.m. Wednesdays through Fridays on a first come, first served basis. Individuals must present a vaccine card showing full vaccination against COVID-19 or a negative COVID-19 test result within 48 hours before entry. In-person services are not guaranteed and will be accommodated as time and resources allow.

The DLIR will continue to offer telephone appointments as following:

    • Adjudication—30-minute appointments Monday through Wednesday
    • General Unemployment Insurance—20-minute appointments Monday and Tuesday
    • Pandemic Unemployment Assistance—30-minute appointments Monday through Wednesday
    • Employer Services—30-minute appointments Monday through Friday

Individuals may only make appointments for themselves. Language interpretation services are available for both telephone and in-person services.

Unemployment insurance and Pandemic Unemployment Assistance appeals require mailing via the United States Postal Service or online at:

Access to all types of unemployment insurance appointments is available via the web (Chrome or Microsoft Edge) at: For more information please visit: Contact information for services other than unemployment insurance is available at:

For more information about unemployment insurance and other labor issues please visit the FAQs at

Telephone Appointments

Telephone appointments are available for Adjudication, General Unemployment Insurance Claims, Pandemic Unemployment Insurance and Employer Services. In-person services are also available. Please see the updated flyer below.

Appointment Updates

Please be aware that all DLIR appointments are still being conducted by telephone. DLIR’s statewide offices will remain closed through November 30, 2021. Beginning on Wednesday, December 1, 2021, services from all programs in the department will be available Wednesdays through Fridays. Telephone appointments for general unemployment insurance and claims adjudication services will continue on Mondays and Tuesdays.

Appointment Follow Up

Please make sure that the contact information on your UI account is up-to-date. The UI staff, including claims examiners, use the contact information on your UI account to contact you for your scheduled appointment date and time. To request an appointment, visit

Money Mule Fraud Alert

Fraudsters are stealing unemployment insurance money through a new Money Mule scam. Money mules are individuals who are asked to receive funds into their bank account and then “process” those funds via wire transfer, mail or peony services. Individuals are advised to protect themselves by refusing to send or receive money on behalf of individuals and businesses for which they are not responsible and to be wary of online job postings and messages promising easy money for little to no effort. Please see the flyer below for more info.